House Kastri

House Kastri

FAQ

Frequently asked questions

When is the booking fee paid?

A booking fee (€200 per booking) is payable at the time of booking. The booking will take effect once the fee has been paid (Note: the booking fee is non-refundable). The balance is due one month before your arrival. If your arrival is less than a month away, the full rent will be paid in one lump sum.

What if I need to cancel my booking?

Please see the booking conditions. We follow them. We recommend that you take out travel insurance to cover the costs of your booking in case you are unable to, for example. come due to illness.

How do I rent an apartment for a week or two?

There is a booking facility on our website, if Sunday is not convenient for you or if you want to rent for a longer period, you can always contact us by email info@housekastri.net

Is there a maximum rental period?

The apartments are designed for holiday accommodation, even for longer periods. They are less suitable for permanent residence, for example because of the lack of storage space.

Can I bring a cat and/or dog or other pets into the apartment?

Pets are not allowed in the apartments.

Is there a washing machine in the apartment?

Almost every apartment has a washing machine. Katso tarkemmat tiedot kohdesivulta tai kysy meiltä.

Can you cook food in the apartment?

Each apartment has a well-equipped kitchen.

Is tap water fit to drink?

Tap water is drinkable and suitable for all cooking, washing etc, but we recommend bottled water for drinking during the hot summer months.

Internet, television

Puhelimet toimivat alueella hyvin, samoin internet. The apartments do not have televisions.

Ashtrays / smoking

Smoking is only allowed outdoors. Smoking inside is strictly prohibited. If the tenant violates the smoking rule mentioned in the rental conditions, he/she is obliged to pay for the cleaning costs and any damage to furniture or other movable property or odours caused by the violation. The homeowner determines the amount of the damage, which is at least €500. If you smoke on your balcony or in your yard, pay attention to your neighbours. If you smoke, remember that the island is very dry in summer. Ashes are shed and cigarettes are only stubbed in their designated places. We have provided "safe" ashtrays for smokers in the yards and on some balconies, so please use them.

Banks and ATMs

The bank is located in the Elia shopping centre, there are several ATMs in the village, but it is recommended to use the ones in the wall of the banks. All debit/credit cards in the Sepa region are accepted.

Post office

The Platanias post office is located one kilometre from the central square in the direction of Hania.

Bakeries

Several cafés selling fresh bread along the main street.

Local noise/noise

Earplugs may help the sensitive sleeper, we live in the middle of the local population, so roosters, chickens, sheep, mopeds, tractors, garbage trucks, etc., entertain us with not-so-sweet birds.

Is tap water fit to drink?

Tap water is drinkable and suitable for all cooking, washing etc, but we recommend bottled water for drinking during the hot summer months.

What is the nearest airport?

The nearest airport is Hania Airport. From there it's about a 45 min drive. The drive from Iraklion airport to us takes about 2.5 hours.

Your doctor

There is an excellent private clinic in Platanias, Vittorakis (https://www.vittorakis.gr/), There are a few other private clinics in Hania. Remember to take your insurance card with you. If you have an EU health card, you can also get treatment in municipal health centres and hospitals.

Pharmacy

There is a pharmacy in Platanias, the OLEA shoppingcenter has a Piraeus-bank office and a couple of dependable ATM-machines

Grocery shops

There are several grocery stores on the Platanias promenade, the SYNKA market in the square being the largest.

Restaurants

There are a few excellent restaurants in the upper village (see the room directory for our recommendations) and several hundred places to eat throughout the Platanias area. The tipping culture is still strong in Crete, 5-10% if you're happy with the service you receive.

Laundry

Platanias has a small laundrette, located in a small alley that starts opposite Marakis Supermarket in the direction of the upper village.

Transport

The Greek traffic culture is different from the Finnish one. High driving speeds, the variable quality of the road network and a high degree of compliance with traffic rules require road users to be particularly vigilant. Accidents are common on winding and unlit roads. Source: mfa.fi

Bus timetables

All bus timetables can be found online (https://www.e-ktel.com/en/services/dromologia or google e-KTEL Chania)

Public transport

Public transport is safe and affordable.

Access

All buses to and from Chania as well as to the west run through Platanias, e.g. Paleohora, Falassarna, Elafonissi, Kissamos, Botanical Garden.

From the Airport to House Kastri

There are always taxis at the airport and we can of course order our trusted taxi to pick you up from the airport. He knows where to take you if you're new to the place. You can also take a bus to the bus station in Hania, from where you can continue to Platanias. In Platanias Square where the buses stop, there are usually taxis that will take you the last kilometre (uphill) for a few euros. Lentokentällä on myös useita autovuokraamoja. If you rent a car, we will send the directions to the house.

Tip

The tipping culture is still strong in Crete, 5-10% if you're happy with the service you receive.

Allergies, diets

Allergy associations' websites will give you the restrictions for your allergy in English, sometimes even in Greek. Print and take it with you. Lactose-free and gluten-free diets are already common in Cretan tourist resorts. Of course, many lactose-sensitive people do well in Crete with local (sheep/goat) dairy products.

From Airport to House Kastri

There are always taxis at the airport and we can of course order our trusted taxi to pick you up from the airport. He knows where to take you if you're new to the place You can also take a bus to the bus station in Hania, from where you can continue to Platanias. In Platanias Square where the buses stop, there are usually taxis that will take you the last kilometre (uphill) for a few euros. There are also several car rental agencies at the airport. If you rent a car, we will send the directions to the house.