Rental and booking conditions, privacy policy
Welcome to House Kastri
These booking and rental conditions apply to the apartments and course and training facilities rented by House Kastri.
CONTACT
Email: info@housekastri.net
Telephone: +358405003489
Postal address: Henrik Borgström road 5 F 50, 00840 Helsinki
BOOKING AN APARTMENT
The apartment to be booked is selected on the website by adding it to the
Add to cart. The booking is sent by paying for the contents of the shopping cart
in the checkout function of an online store. By making a reservation you agree to these
varausehdot ja vuokrauksen hinnan. If
an email address is provided at the time of booking, the booking will be sent to
confirmation by email. The booking confirmation will show
the apartment booked and the price.
PAYMENT
The e-commerce payment provider is Visma Pay (Visma Payments Oy,
business ID 2486559-4), registered with the Financial Supervisory Authority.
in the register of payment institution Switching to payment
via Visma Pay online service and payment by bank statement and invoice
saajana näkyy Visma Pay tai Visma Payments Oy. Visma Pay relays
payments to an online merchant. Payment is secure because all
transaction information is transmitted via encrypted connection
using it so that no third party can see the transaction
information.
A transaction is created between an e-commerce customer and an online shop.
The online shop is responsible for all obligations related to the transaction.
Read more about Visma Pay: https://www.visma.fi/vismapay/
PAYMENT METHODS
Through Visma Pay, you can pay with your online banking credentials,
by wallet, payment card (credit/debit), invoice or instalment.
The following payment methods are available: Osuuspankki, Nordea,
Danske Bank, Oma Säästöpankki, Säästöpankki, Aktia,
Local cooperative banks, S-Pankki, Handelsbanken, Ålandsbanken,
MobilePay, Masterpass, Pivo, Visa-, Visa Debit-, Visa Electron-,
MasterCard and Debit MasterCard cards, as well as Flexusto, Fellow Invoice and
Fellow Business Invoice.
MobilePay: You can pay with your MobilePay wallet if you have authorised it.
the settings in your online payment application.
Payments made with MobilePay will be charged to your wallet
from the attached payment card. If charging a payment from a payment card
fails, it is not possible to pay with MobilePay wallet
in the online shop.
Pivo: The terms of use are available on the Pivo website:
https://pivo.fi/kayttoehdot/pivon-kayttoehdot/
Flexible invoice and instalment facility is a domestic service that allows you to make your purchases
quickly and safely. The flexibility is intended for individuals,
who have managed their finances properly. Flexibility gives you 30
24 days interest-free and free of charge. Once you receive the invoice, you can
decide whether to pay it in full or in instalments. You can pay by instalment
your purchases in up to 36 instalments, starting from 9,90 EUR/month. Flexibility of the instalment payment
costs 3,90 EUR/month and a credit rate of 19,90%. You can pay
With the flexibility of 30-3000 euro purchases. The lender is
Aurajoki Nordic Oy. Read more about Flexibility at www.jousto.com.
OP Invoice – A flexible way to pay for online purchases. All banks
Clients. With OP Invoice you can make payments of up to 5 000 euro.
purchases and pay them off interest-free within 45 days.
If you wish, you can split the invoice into several instalments. Your shopping
is displayed in one place, so you can easily keep track of your use
money. With a credit limit, you can keep your consumption within your desired limits
within the limits. You will receive your invoices conveniently by email. On our website
you can see information about your OP Bill usage and the amount of purchases you have made.
You can use the OP Bill if you are over 20 years old and able to pay, and
you have domain names of a Finnish bank. More information on OP Invoice
you can find at:
https://www.op.fi/henkiloasiakkaat/paivittaiset/maksaminen/op-lasku.
Visma Payments Oy (business ID 2486559-4)
Email: helpdesk@vismapay.com
Phone: 09 315 42 037 (weekdays 8-16)
Postal address: Brahenkatu 4, 53100 Lappeenranta
RENTAL TERMS
BOOKING CONFIRMATION / CONTRACT
A booking confirmation is a contract that confirms the rental between the tenant and the landlord. The contract is binding and only the number of persons stated in the booking confirmation can stay in the apartment.
PETS
Pets are not allowed in the apartment.
SMOKING
Smoking is only allowed outdoors. Smoking inside is strictly prohibited. If the tenant violates the smoking rule mentioned in the rental conditions, he/she is obliged to pay for the cleaning costs and any damage to furniture or other movable property or odours caused by the violation. The homeowner determines the amount of the damage, which is at least 500 euros
If you smoke on your balcony or in your yard, pay attention to your neighbours. If you smoke, remember that the island is very dry in summer. Ashes are shed and cigarettes are only stubbed in their designated places. We have provided “safe” ashtrays for smokers in the yards and on some balconies, so please use them.
CLEANING
The apartments are rented out in a clean and functional condition. However, the tenant must keep the dwelling clean during the tenancy and leave it in a condition equivalent to the normal level of cleanliness when it is handed over. The final cleaning does not include the washing up of dishes or the removal of the client’s rubbish.
When you leave, empty the fridge of perishable products – the final cleaning can take a few days. For the same reason, make sure that no dirty dishes are left in the dishwasher.
LIABILITY FOR DAMAGES
The tenant is responsible for any damage, breakage or loss of goods & objects caused by him/her during the rental period. Damage must be reported immediately to the contact person. The obligation to notify also applies to damage not caused by the customer, e.g. pipe leakage, electrical/equipment failure, etc. Any damage will be repaired as soon as possible, within a reasonable time.
TERMS AND CONDITIONS OF PAYMENT
The rent and any additional services are payable 28 days before arrival. If the arrival date is shorter, the rent will be paid immediately at the time of booking. The weekly rent includes water, electricity and internet.
CANCELLATION OF RESERVATION
If the reservation is cancelled 27 days before the start of the rental period, the tenant will retain half of the rental amount. If the booking is cancelled less than 7 days before or during the rental period, no refund will be made.
The booking fee literally reserves the apartment. By reserving an apartment, the owner cannot rent it to another person for the same period. The booking fee is non-refundable.
Cancellations must always be made in writing, by email to info(at)housekastri.net. The cancellation is deemed to have occurred at the moment the email is sent.
The lessor will not compensate for “Force majeure” situations (cancellation due to force majeure) affecting the rental.
THE LANDLORD’S RIGHT TO CANCEL THE BOOKING
In case of force majeure, the booking may be cancelled by the landlord. Such obstacles include a fire, an earthquake or the sale of your home. The reservation can also be cancelled by the landlord if the rental conditions are not met or due to compulsory repairs to the apartment. The landlord also has the right to cancel the booking if there is any suspicion of irregularities. If the cancellation is made by the landlord, the customer is entitled to a full refund of the amount paid.
RIGHT TO COMPLAIN
In case of complaint, please contact us in writing by e-mail info(at)housekastri.net. Any comments or complaints about the site must be addressed promptly after the cause of the complaint has been identified. We do not deal with subsequent complaints.
OTHER / PRACTICES REGARDING THE RENTAL OF APARTMENTS
Arrival and departure times must be agreed in writing (by e-mail confirmation) in advance.
When the property is transferred, it must correspond to the income situation in terms of movable property, real estate and yard.
For lost keys, we always charge EUR 100. We charge €30 for opening doors outside the entry hours during the day (8am-8pm) and €50 at other times, plus a possible locksmith charge if necessary.
Otherwise, the apartments will have an apartment booklet with more detailed information about the apartment and the building society, information about the surrounding area and all emergency numbers.
REGISTER DESCRIPTION
Register description in accordance with Sections 10 and 24 of the Personal Data Act (523/1999) and the EU General Data Protection Regulation.
Controller
Help Trader Team Oy / housekastri.net
Telephone + 358 40 500 34 89
E-mail: info(at)housekastri.net
Address: Henrik Borgström road 5 F 50, 00840 Helsinki
Name of the register: customer register of House Kastri
Grounds for keeping the register and regular data sources
Relationship management, renting accommodation and monitoring payments
Information contained in the register
The personal register contains the following information: first and last name, e-mail address, postal address, telephone number, information on processed rentals and contacts and billing information.
Disclosure of information
The information in the register will not be disclosed to third parties.
Data sources
Customer information is obtained from the booking system, contact requests, booking requests and rental and invoicing.
Principles for the protection of the register
The data, its processing and appropriate disclosures are protected by usernames, passwords, encrypted connections and other technical and administrative security measures.
Right of access and right to rectify inaccurate information
In accordance with Section 26 of the Personal Data Act, the data subject has the right to inspect the data concerning him or her in writing by sending a hand-signed request for inspection to the controller. In the same way, the data subject may request the correction or updating of data concerning him or her. Data subjects have the right to object to the use of their data for direct marketing, distance selling or surveys. The person verifying/rejecting/requesting correction must provide reliable proof of identity.
Thank you